Return and Exchange
At Shop Movie Outfits, customer satisfaction is our top priority. We offer premium movie-inspired fashion and a straightforward process for returns and exchanges. Please follow the guidelines below to ensure a smooth experience.
30-Day Return & Exchange Policy
Returns must be initiated within 30 days of delivery. Contact our support via email, and you will receive a response within 48 hours.
- Return shipping costs are the buyer’s responsibility unless the return is due to our error.
- If we send a wrong or defective item, we will cover the return shipping.
Order Cancellations
- Orders can be canceled within 24 hours for a full refund.
- Cancellations after 24 hours incur a 25% service fee due to processing costs.
- All modifications or cancellations must be made before the order ships.
- Once shipped, changes or cancellations are not possible.
Returns for Defective Products
If your product is defective, request an exchange by:
- Filling out our Return & Exchange Form or emailing info@shopmovieoutfits.com within 24 hours.
- Including a photo of the defect, description, and your order number.
- Our customer service team will review your request and guide you through the next steps.
Non-Returnable Items
Customized jackets made specifically for customers are non-returnable and non-exchangeable.
Need Assistance?
Business Name: Shop Movie Outfits
Address: 16 Cornwall Road, Stapenhill, Staffordshire, DE15 9NA, United Kingdom (UK)
Email: info@shopmovieoutfits.com
Phone: +447534577085
For any further assistance, feel free to contact us. We’re here to help!