Frequently Asked Question’s
Kindly read Shop Movie Outfits FAQs thoroughly to avoid any inconvenience.
Shipping
What Shipping Methods Are Available?
We offer fast and secure delivery via FedEx, DHL, UPS, and Skynet. FedEx is our primary courier. If you prefer a different shipping service, let us know at checkout and we’ll do our best to accommodate your request.
Do You Ship Internationally?
Yes, we ship internationally and uphold the highest quality standards.
How long will it take for my package to arrive?
- Order Cut-off Time: 02:00 PM (GMT) Greenwich Mean Time (London)
- Handling Time: 4-5 business days (Monday to Friday)
- Transit time: 4-5 business days (Monday to Friday) via FedEx, DHL, and UPS
- Total delivery time: 8-10 business days
Payment
which payment method do you accept?
We accept PayPal or Credit Cards.
What should I do if my payment is disapproved?
Your payment may refuse if you provide incorrect billing address, phone number, if your credit/debit card has expired or its limit is reached, or your PayPal account is out of funds. We recommend you to make the payment after sorting out all the issues.
Is my Credit Card information safe?
Our site is secure with SSL means your all input data like; name, credit card and other information is encrypted. Your information is fully secured.
Do you have money back guarantee?
Absolutely yes. When you make a purchase with us, you have a Money Back Guarantee in case there is an issue with the order. Please checkout our Return & Exchange Policy for more details.
Return and Exchange
Can I Change Or Cancel My Order?
Before your item is shipped, you can email us at support or in contact us with any questions you have about size changes, cancellations, or changes made to your order. We won’t be able to do anything once the product has been shipped.
How Can I Return a Item?
As you are aware that we provide free shipping on all products. It cost us, and we paid a price for it. The consumer is responsible for all shipping costs associated with returning the product.
Is it possible to return a custom order and receive a replacement?
We’re dedicated to assisting you in finding the perfect jacket the first time. To reduce the number of returns, we provide actual images of your bespoke purchase before mailing it. If your bespoke order does not fit you properly, we will make the first modification free of charge. The customer would also be responsible for the cost of returning the jacket to us.
What should I do if an item in my order is defective?
We never want our customers to receive defective goods. As a result, please notify us at info@shopmovieoutfits.com as soon as you notice a flaw in your goods. Send us your Order Number, information about the damaged item, and a photo of the problem. We will make every effort to reach out to you and resolve your issue.