Return and Exchange
Our company places client satisfaction above all else at Shop Movie Outfits. We work to deliver premium movie-inspired fashion, but we also provide services to process returns and exchanges should customers need them. Fulfilling the process requires you to follow these guidelines.
30-Day Return & Exchange Policy
Shop Movie Outfits provides customers with a simple return process that extends for 30 days. Reaching out to our support through email will trigger a response from them within 48 hours when assistance is needed.
✔ Returns must be initiated within 30 days of delivery.
✔ Since we offer free shipping, return shipping costs are the buyer’s responsibility unless the return is due to our error.
✔ If the return is due to a mistake on our part (wrong or defective item), we will cover the shipping costs.
Order Cancellations
✔ Orders can be canceled within 24 hours for a full refund.
✔ Cancellations after 24 hours will incur a 25% service fee due to processing costs.
✔ Any changes regarding size, modifications, or cancellations must be made before the order is shipped.
✔ Once the product is shipped, modifications and cancellations are no longer possible.
Returns for Defective Products
If you receive a defective product, you may request an exchange by:
✔ Filling out our Return & Exchange Form or emailing us at info@shopmovieoutfits.com within 24 hours.
✔ Provide a photo of the defect, a description, and your order number.
✔ Our customer service team will review your request and guide you through the next steps.
Non-Returnable Items
To maintain fairness, we do not accept returns or exchanges in the following cases:
❌ Customized jackets explicitly made for a customer cannot be returned or exchanged.
Need Assistance?
📌 Business Name: Shop Movie Outfits
📍 Address: 16 Cornwall Road, Stapenhill, Staffordshire, DE15 9NA, United Kingdom (UK)
📧 Email: info@shopmovieoutfits.com
WhatsApp: +447534577085
For further assistance, feel free to contact us. Our team is always here to help!